FAQs

The providers at Persoma Counseling associates are currently in-network for several major health insurance, managed care, and EAP plans, including:

  • Highmark Blue Cross Blue Shield
  • UPMC
  • Aetna
  • Cigna
  • MH-Net / Health America
 

All copays are estimates, based on the information we were able to obtain from your insurance carrier.  We cannot guarantee payment from your insurance carrier; therefore, it is possible that the actual copay will be higher than anticipated.  You will be responsible for a balance over and above what you are expecting.

I Don’t See My Insurance
If you do not see your insurance plan listed, please contact us. Our therapists are individually credentialed with multiple networks.

Do I Have to Use My Insurance?
Some people decide not to use their insurance for privacy purposes or because the service they are seeking is not covered by insurance.  If this is the case, we will be happy to discuss a fee-for-service arrangement with you.

We offer cash, check, credit or debit card services for your convenience.

Yes, log into your account through the Simple Practice portal here (https://persoma.clientsecure.me) and select the, “Billing and Payments” tab. Then select the invoice that you would like to pay and follow the prompts. If you need assistance, you can call the business office at 412-823-5155 (x610) M-F 8am-4pm.
If this is your first appointment, please plan to arrive a few minutes early to ensure the appointment begins promptly at your appointment time. If you have questions prior to your appointment, feel free to contact your clinician directly or the business office at 412-823-5155 (x610) M-F 8am-4pm.

The first appointment is an opportunity for the therapist to get to know you and for you to get to know us. We initially start by reviewing your registration information and completing some basic paperwork. Once that is finished, the remainder of the time is spent discussing your goals, gathering additional background information and determining the best way that we can be of assistance.

  1. You have mental health insurance benefits.
  2. Your deductible and if it has been met.
  3. How many sessions per year your health insurance covers.
  4. The coverage amount per therapy session
  5. If approval is required from your primary care physician.